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Privacy Policy

Privacy Policy

Welcome to Cold Room Bazaar. This Privacy Policy explains how we collect, use, store, protect, and share your personal and business information when you use our website, enquiry forms, free listing forms, vendor listings, verified lead services, communication channels, and related services.

Cold Room Bazaar is a venture of Techno Fitters Pvt. Ltd.

By using Cold Room Bazaar, submitting an enquiry, registering as a vendor, or sharing your information with us, you agree to this Privacy Policy.

1. About Cold Room Bazaar

Cold Room Bazaar is a B2B cold chain marketplace that connects buyers with relevant manufacturers, suppliers, contractors, installers, AMC service providers, refrigeration companies, insulation providers, and other cold chain businesses.

Our platform helps users find products and services such as cold rooms, cold storage solutions, PUF panels, refrigeration units, cold room installation, AMC and repair services, ripening chambers, cold chain equipment, and industrial insulation services.

2. Information We Collect

We may collect personal, business, and technical information from users.

Buyer / Customer Information

When a buyer submits an enquiry, we may collect:

  • Name
  • Mobile number
  • WhatsApp number
  • Email address
  • City, state, and location
  • Product or service requirement
  • Quantity, project details, delivery location, or requirement details
  • Images, documents, or files submitted with the enquiry

Vendor / Supplier Information

When a vendor, supplier, manufacturer, contractor, or service provider submits a listing or registration form, we may collect:

  • Owner name
  • Business name
  • Contact number
  • WhatsApp number
  • Email address
  • Website URL
  • GST number
  • Business address
  • City and state
  • Business category
  • Product or service details
  • Company description
  • Logo, catalogue, brochure, product images, or other business documents

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Cookies and similar tracking information

3. How We Use Your Information

Cold Room Bazaar may use your information for the following purposes:

  • To verify buyer enquiries
  • To connect buyers with relevant vendors or service providers
  • To create, manage, approve, or update business listings
  • To share verified leads with registered vendors
  • To contact users through call, WhatsApp, SMS, or email
  • To provide customer support
  • To improve our website, services, and user experience
  • To prevent fake enquiries, fraud, spam, misuse, or unauthorised activity
  • To maintain internal records and admin panel data
  • To send service updates, business communication, promotional offers, and marketing messages related to Cold Room Bazaar

4. Sharing of Information

Cold Room Bazaar may share buyer enquiry details with relevant vendors, suppliers, manufacturers, contractors, installers, AMC companies, or service providers so they can contact the buyer and provide quotations or service support.

We may share limited information such as:

  • Buyer name
  • Contact number
  • Location
  • Requirement details
  • Product or service category

We do not sell personal information to unrelated third parties.

However, we may share information with:

  • Verified vendors and business partners
  • Website hosting, CRM, payment, communication, or technical service providers
  • Legal, government, or regulatory authorities if required by law
  • Internal admin, support, sales, and verification teams

5. Communication Consent

By submitting any form, enquiry, listing request, or registration on Cold Room Bazaar, you agree that Cold Room Bazaar, its team, or relevant vendors may contact you through:

  • Phone call
  • WhatsApp
  • SMS
  • Email
  • Website notifications

Communication may be related to enquiry verification, quotation support, vendor connection, business listing, lead sharing, customer support, promotional offers, or service updates.

You may request to stop receiving promotional communication by contacting us.

6. Cookies and Tracking Technologies

Cold Room Bazaar may use cookies and similar tracking technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse website traffic
  • Improve advertising and marketing performance
  • Prevent spam, fraud, and misuse

You can disable cookies from your browser settings. However, some website features may not work properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect user information from unauthorised access, misuse, loss, alteration, disclosure, or damage.

However, no website, server, database, or online communication system is completely secure. Users share information at their own risk.

8. Data Retention

Cold Room Bazaar may retain user information for as long as required for:

  • Enquiry management
  • Lead sharing
  • Vendor verification
  • Customer support
  • Business records
  • Legal compliance
  • Fraud prevention
  • Service improvement

When information is no longer required, we may delete, anonymise, or securely store it as per business and legal requirements.

9. User Rights

Users may contact Cold Room Bazaar to request:

  • Access to their personal information
  • Correction of incorrect or outdated information
  • Removal of business listing information, where applicable
  • Deletion of personal information, where legally permitted
  • Withdrawal of consent for promotional communication
  • Clarification regarding how their information is used

Requests may be reviewed before action is taken, especially where information is required for legal, business, fraud prevention, or record-keeping purposes.

10. Vendor Listing and Public Information

Information submitted by vendors for business listing may be displayed publicly on Cold Room Bazaar, including:

  • Business name
  • City and state
  • Product or service category
  • Company description
  • Contact details
  • Website URL
  • Logo, catalogue, brochure, or product images

Vendors are responsible for ensuring that all submitted information is accurate, lawful, and authorised for public display.

11. Buyer Enquiry Disclaimer

Cold Room Bazaar makes efforts to verify buyer enquiries before sharing them with vendors.

However, Cold Room Bazaar does not guarantee:

  • Final order confirmation
  • Buyer response
  • Payment
  • Project conversion
  • Accuracy of all enquiry details
  • Successful transaction between buyer and vendor

Vendors must independently verify buyers, requirements, payment terms, delivery terms, and project details before entering into any transaction.

12. Third-Party Links

Our website may contain links to third-party websites, vendor websites, payment gateways, social media pages, map links, or external platforms.

Cold Room Bazaar is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of those websites before sharing information.

13. Children’s Privacy

Cold Room Bazaar is a B2B marketplace and is not intended for children. We do not knowingly collect personal information from children below 18 years of age.

14. Changes to This Privacy Policy

Cold Room Bazaar may update this Privacy Policy from time to time.

Updated policies will be posted on this page with the revised effective date.

Continued use of the website after changes means you accept the updated Privacy Policy.

15. Contact Us

For privacy-related questions, corrections, deletion requests, complaints, or legal communication, contact:

Cold Room Bazaar

A Venture of: Techno Fitters Pvt. Ltd.

Phone:
+91 786-0000-472
+91 786-000-1038
+91 786-000-1039

Website:
www.coldroombazaar.com

Email: coldroombazaar@gmail.com

Address: Kolkata, West Bengal, Pin: 700125

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